{"id":9033,"date":"2022-02-24T08:41:48","date_gmt":"2022-02-24T08:41:48","guid":{"rendered":""},"modified":"2024-04-04T13:23:16","modified_gmt":"2024-04-04T13:23:16","slug":"chatbot-e-callcenter-da-uea-s-o-selecionados-no-laborat-rio-de-inova-o-do-cofen-e-opas","status":"publish","type":"post","link":"https:\/\/uea.edu.br\/index.php\/2022\/02\/24\/chatbot-e-callcenter-da-uea-s-o-selecionados-no-laborat-rio-de-inova-o-do-cofen-e-opas\/","title":{"rendered":"Chatbot e Callcenter da UEA s\u00e3o selecionados no Laborat\u00f3rio de Inova\u00e7\u00e3o do Cofen e OPAS"},"content":{"rendered":"<style> .hero-section{ background-color: var(--theme-palette-color-3) !important; } <\/style>\n<p>As a\u00e7\u00f5es de enfrentamento \u00e0 pandemia de COVID-19 da Universidade do Estado do Amazonas (UEA), Chatbot e Callcenter foram selecionadas para a segunda etapa do Laborat\u00f3rio de Inova\u00e7\u00e3o em Enfermagem, promovido pelo Conselho Federal de Enfermagem (COFEN) e a Organiza\u00e7\u00e3o Pan-Americana da Sa\u00fade no Brasil (OPAS\/BRA). A iniciativa de \u00e2mbito nacional busca fortalecer a sa\u00fade no pa\u00eds, ao destacar as experi\u00eancias da pr\u00e1tica de Enfermagem no Sistema \u00danico de Sa\u00fade (SUS), e com o objetivo de formular pol\u00edticas p\u00fablicas sustent\u00e1veis na \u00e1rea.\n<\/p>\n<\/p>\n<p>As experi\u00eancias selecionadas para a segunda etapa de avalia\u00e7\u00e3o ser\u00e3o apresentadas em oficina de trabalho, prevista para maio, no formato presencial, em Bras\u00edlia. Provenientes de 15 estados, as experi\u00eancias est\u00e3o divididas em tr\u00eas temas, sendo que 16 delas versam sobre a\u00e7\u00f5es de enfrentamento \u00e0 pandemia de COVID-19, oito sobre a assist\u00eancia \u00e0 sa\u00fade na linha de cuidado materno infantil e 15 sobre a Enfermagem no contexto das redes de aten\u00e7\u00e3o \u00e0 sa\u00fade.\n<\/p>\n<\/p>\n<p>Sobre o Chatbot e Callcenter\n<\/p>\n<\/p>\n<p>Desenvolvidas no Laborat\u00f3rio de Tecnologia em Sa\u00fade e Educa\u00e7\u00e3o (LABTECS) da Escola Superior de Ci\u00eancias da Sa\u00fade (ESA), as a\u00e7\u00f5es Chatbot e Callcenter alcan\u00e7aram mais de 100 mil atendimentos, realizados por alunos e profissionais dos cursos de Enfermagem, Medicina, Odontologia e Psicologia. O aplicativo SASI, dispon\u00edvel para as plataformas Android e iOS, atingiu mais de 40 mil downloads para acesso de informa\u00e7\u00f5es.\n<\/p>\n<\/p>\n<p>Com o objetivo de orientar a popula\u00e7\u00e3o de forma remota e diminuir as taxas de transmiss\u00e3o do Coronav\u00edrus, as a\u00e7\u00f5es aconteceram por meio de parceria da universidade com o Governo do Estado, a Funda\u00e7\u00e3o de Vigil\u00e2ncia em Sa\u00fade (FVS) e a empresa privada INN.\n<\/p>\n<\/p>\n<p>A coordenadora do projeto, professora Dra Elielza Guerreiro, afirma que os trabalhos foram fundamentais para reduzir a procura pelos servi\u00e7os de sa\u00fade de forma presencial durante a pandemia, otimizando o fluxo de pessoas nas unidades de sa\u00fade.\n<\/p>\n<\/p>\n<p>&#8220;Receber a not\u00edcia de estar entre as 39 experi\u00eancias selecionadas, \u00e9 de grande felicidade, pelo fato de estar representando o Amazonas, a Universidade e os cursos de sa\u00fade envolvidos nesta a\u00e7\u00e3o. As iniciativas contribu\u00edram de forma \u00edmpar nas orienta\u00e7\u00f5es para a popula\u00e7\u00e3o amazonense&#8221;, disse a coordenadora.\n<\/p>\n<\/p>\n<p>Texto: Daniel Brito \/ ASCOM UEA <\/p>\n<p><img decoding=\"async\" style=\"max-width:100%;\" src=\"https:\/\/data.uea.edu.br\/ssgp\/noticia\/1\/70145-1.jpeg\" ><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Projeto foi desenvolvido no Laborat\u00f3rio de Tecnologia em Sa\u00fade e Educa\u00e7\u00e3o da Escola Superior de Ci\u00eancias da Sa\u00fade da UEA.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[45],"class_list":["post-9033","post","type-post","status-publish","format-standard","hentry","tag-comunidade"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.5 - aioseo.com -->\n\t<meta name=\"description\" content=\"Projeto foi desenvolvido no Laborat\u00f3rio de Tecnologia em Sa\u00fade e Educa\u00e7\u00e3o da Escola Superior de Ci\u00eancias da Sa\u00fade da UEA.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"ctic\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/uea.edu.br\/index.php\/2022\/02\/24\/chatbot-e-callcenter-da-uea-s-o-selecionados-no-laborat-rio-de-inova-o-do-cofen-e-opas\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.5\" \/>\n\t\t<meta property=\"og:locale\" content=\"pt_BR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Portal UEA - 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